We deliver according to the information provided by the customer and the delivery time will vary depending on the time and place of delivery of the customer. In some cases of force majeure, weather conditions or peak season, etc., the order may be delayed compared to the expected time, although we always try to deliver to you as soon as possible. We will not bear any responsibility or compensate for any damage arising from the delivery time being later than expected.
Standard shipping fees are regulated by ABC-MART Vietnam and customers will be exempted from this shipping fee when meeting the conditions set by ABC-MART Vietnam except for express delivery service. Customers must bear this cost according to the fee schedule set by GRAB EXPRESS and will be supported by the customer service department with a quote when customers have a need and have the right to decide whether to use the service or not.
When receiving and opening the package, please record a video as a basis for us to handle when the goods are affected by the shipping process or when the goods are delivered incorrectly compared to the order placed by the customer. Lack of information or basis will affect our decision to process the order for the customer and we will not be responsible when there is not enough information and actual basis.
If you need assistance or confirmation regarding delivery issues, please contact our customer service for assistance.
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